Executive (Customer Relations)

Educational Qualification: Graduate/post-graduate in any discipline
Experience: 0 to 2 Years
Location: Delhi
Shift: Day (General)

Key Responsibilities

  • Enquiry handling (email / calls) and sending report on a daily basis to Team Lead.
  • MIS maintenance by liaising with the ops team for quicker closure.
  • Liaising with Corporate / employees for additional supporting in due course of execution.
  • Managing the Query management with the client employees / management by providing accurate information.
  • Daily Status update to the client on the open applications through TTK portal.
  • Sending a completed report to Team lead on daily basis.
  • Preparation and sending SLA reports to respective clients with Aging report as per the agreed timelines.

Qualifications and Skills

  • Excellent communication skills both written and verbal.
  • Proficiency in using Internet and MS office tools.
  • Candidates should be well versed with reporting skills, analysis and team management.
Mandatory: Please review the job description.