Senior Associate - IT Support

Educational Qualification: Diploma / Graduate in any discipline
Experience: 5+ Years (Active Directory / DNS / DHCP / O365)
Location: Bangalore
Shift: General

Summary

The Senior Associate - IT Support is responsible for maintaining a secure, scalable, and efficient IT infrastructure with a strong focus on Active Directory, Microsoft 365, DNS, DHCP, and Google Workspace. The role includes advanced troubleshooting, infrastructure support, and implementation of best practices for security and performance.

Key Responsibilities

  • Design, implement, and support a secure, scalable, and resilient Active Directory environment in accordance with industry best practices and information security standards.
  • Provide advanced technical support and escalation for issues related to Active Directory, including integration with both Windows and non-Windows endpoints, authentication, RBAC, DNS, and DHCP.
  • Implement and manage Group Policy Objects (GPOs); troubleshoot and resolve related issues as needed.
  • Configure and manage Microsoft 365 (O365) and Google Workspace (formerly G Suite) email and collaboration solutions.
  • Identify vulnerabilities in IT infrastructure and assist in mitigation strategies.
  • Develop and maintain technical documentation, including SOPs, network diagrams, and system design documentation.
  • Research, evaluate, recommend, and support the deployment of new technologies.
  • Collaborate effectively with vendors, internal teams, and end-users on assigned projects and technical support tasks.
  • Track and manage user incidents and service requests via the IT support ticketing system.
  • Provide 24x7 on-call support for critical issues.

Skills and Knowledge

  • Strong expertise in Microsoft Active Directory, including design, deployment, and support.
  • Advanced knowledge of Windows Server 2012, 2016, and Windows 10.
  • Experience with permission management, schema updates, and OU structure design in AD.
  • Proficiency in vulnerability assessment and remediation within Active Directory environments.
  • Hands-on experience with Microsoft 365 and Google Workspace administration.
  • Basic working knowledge of Linux operating systems.
  • Basic networking knowledge, including the ability to understand and troubleshoot issues related to firewalls and network switches.
  • Familiarity with standard desktop and server security best practices.
  • Strong skills in documentation, including creating SOPs, workflows, and network/system diagrams.
  • Ability to work well under pressure, prioritize tasks, and meet tight deadlines.
  • Excellent analytical thinking and problem-solving skills.
Mandatory: Please review the job description.