Scope of this Privacy Statement

This Privacy Statement covers our online and offline privacy practices, including what information we gather about you, how we collect, use, share, retain and protect the personal information you provide to us. It also sets out your rights in relation to your information and how and who you can contact for more information or queries for (1) to access, correct, or delete your personal information; (2) to exercise choice regarding the processing of your personal information in accordance with applicable laws; and (3) to ask any questions you may have about our privacy practices. You may, if you prefer, address any concerns directly to your employer, in those cases where we process your personal information when engaged to do so by corporations or other business groups. Where we refer to "employer" below, it is in these circumstances where corporations or other business groups have engaged us to act.

Personal Information

For the purposes of this privacy statement, 'Personal Information' is any data which relates to an individual who may be identified from that data, or from a combination of a set of data, and other information which is in possession of TTK.

What Personal Information are collected?

By using our websites and/or our services we may collect and request information from you which includes your name, title, company, address, contact number, date of birth, e-mail address and service payment details.

For the purpose of providing immigration services, TTK may collect additional information as per requirements by the application forms of destination country. These additional items can include items such as your personal and family information, educational background, employment history, travel history, and financial records. As required by relevant visa or governmental authorities such additional sensitive information can include ethnicity, race, religion, trade union membership, health related information, biometrics and information about criminal history. We may obtain the personal information from a number of sources, such as questionnaires and forms you complete, from third party sources such as educational institutions you attended and your former, current or prospective employer.

You provide other Personal Information to us when you:

• (a) register to use the services,
• (b) order products and services from us,
• (c) register to be notified of changes in our website and
• (d) send e-mail messages, submit forms or send other information to us.

Consequences of not providing Personal Information

Where we need to collect personal information and you choose not to provide your personal information that is mandatory to process your request, we may not be able to provide you with relevant services.

If at any time you wish to opt out of receiving news alerts/newsletters from us, please contact us by email at compliance@ttkservices.com

How is your personal information proposed to be used?

We do not sell or provide your Personal Information to third-party marketers or other third parties unless you expressly agree in advance to let us do so. We use your Personal Information for the following purpose:

• (a) To analyse, complete, process and assist you in your visa or other immigration related services/applications filings and submission to relevant government agencies.
• (b) To provide you with additional services that you may request or to propose such services which may be relevant to you.
• (c) To inform you about the progress of your application.
• (d) To perform our obligations under the mandate from government authorities.
• (e) Share data with third parties such as authorised third-party agents, service partners, vendors that provide services to assist us with our business activities in visa and immigration request fulfilment.
• (f) To improve our products and services, data analytics, provide superior customer service, and identify market opportunities.

TTK will take reasonable steps to ensure that all dealings in Personal Information, shall be processed fairly & lawfully and is collected for a lawful purpose connected with a service or activity of TTK and the collection of the sensitive personal data or information is considered necessary for that purpose. The Personal Information shall be available for review by the information provider, as and when requested and it will be kept secure against unauthorized or unlawful processing and against accidental loss, destruction or damage, as per the prescribed standards.

With whom shall the Personal Information be shared if required?

TK do not disclose your information except as described in this Privacy Statement. We will not share, sell, transfer , use, or distribute your information for purposes other than those disclosed here unless required by law or as authorized by you or your employer. We may disclose personal information about you as appropriate or necessary in connection with the services to third parties such as government and sovereign authorities, other third parties such as authorised third-party agents, service partners, vendors such as translators, education evaluator services, notary, couriers or other related necessary entities that provide services to assist us with our business activities. The Service Partners and vendorsare authorized to use your personal information only on a need to know basis to provide these services to us or to comply with law or legal process and have agreed to the non-disclosure and confidentiality requirements we require of our employees. We take steps to require that service providers protect the information consistently with this Privacy Statement.

We will not be liable for any unsolicited information provided by you. You hereby consent to TTK using such information as per this TTK Privacy Statement.

Legal Disclaimer

Although your privacy is very important to us, due to legal requirements, government regulations or circumstances beyond our control, we cannot fully ensure that your private communications and other personal information will not be disclosed to third parties. For example, we may be forced to disclose information to the government or third parties under certain circumstances, to comply with subpoena or other legal process or third parties may unlawfully intercept or access transmissions or private communications. Additionally, in the unlikely event we need to investigate or resolve possible problems or inquiries, we can, and you authorize us to, disclose any information about you to law enforcement or other government officials as we, in our sole discretion, believe necessary or appropriate.

We use your information on an aggregated basis (not personally identifiable) to do such things as operate our site, enhance our site and sell and deliver relevant messages. We may disclose aggregated information about our users but such information shall contain no Personally Identifiable Information.

How long do we keep your personal information?

We review our retention periods for personal information on a regular basis. We are legally required to hold some types of information to fulfil our statutory obligations (for example; invoices for taxation legislation). We will hold your personal information on our systems only for the minimum time as is necessary for the relevant activity as mandated by our clients or government authorities; and necessary business and operational requirements to continue to supply you with the services or functionality you have requested or may require or follow-up questions or analysis purpose.

Any other paper, hard copies, forms or other records containing personal information will be destroyed by a secure process within thirty (30) days from the date of completion of the services.

We may retain your information for as long as your account is active or as needed to provide you services, comply with our legal obligations, resolve disputes and enforce our agreements or till the end of the period in which litigation or investigations might arise in respect of the services.

How do we safeguard your personal information?

TTK has put in place reasonable and appropriate security practices and procedures including appropriate technical, organisational, and security measures in order to protect personal information from accidental loss, misuse, alteration or destruction. Details of these measures are available upon request.

In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality and to keep it secure. We educate our employees and strive to maintain appropriate standards of conduct with regard to the protection of personal information. We educate our employees and strive to maintain appropriate standards of conduct with regard to the protection of personal information.

We have put in place procedures to deal with any suspected data security breach and will notify you and any applicable regulator of a suspected breach where we are legally required to do so.

We use a range of security measures to protect your personal information. However, TTK cannot guarantee the security of data transmitted to us or by us or that third parties will safeguard your personal information in a similar manner. Unencrypted information and transmission of data over the Internet including information sent via E-mail is never completely secure. As a user of our services, you are responsible for protecting the information you provide, including user name and passwords, from misuse, by encryption or other means.

Change of purpose

We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose.

If we need to use your personal data for an unrelated purpose, we will notify, as applicable, either you or your employer on whose behalf we process your information and we will explain the legal basis which allows us to do so. We will respect your decision if subsequently your employer informs us or, where we notify you directly, you inform us that you wish to opt-out of personal information about you being processed for the new purpose.

Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

Data Subject Rights with Personal Information

You have the right to access, review, correct, update, delete or transfer your Personal Information that we hold. You also have the right to object to certain processing and, where we have asked for your consent to process the Personal Information, to withdraw this consent.

Where we process your Personal Information because we have a legitimate interest in doing so (as explained above), you also have a right to object to this. These rights may be limited in some situations – for example, where we can demonstrate that we have a legal requirement to process your Personal Information.

We will make a sincere effort to respond in a timely manner to your requests to correct inaccuracies in your personal information. To help protect your privacy and provide security, TTK takes reasonable steps to verify your identity before granting access to information. To exercise these rights, please contact your employer or TTK, as applicable.

If you want to exercise a data subject right please contact us at compliance@ttkservices.com

Transferring information outside the EU/EEA

We may transfer the personal data we collect about you to outside the EU/EEA in order to perform our services. There is not an adequacy decision by the European Commission in respect of us. This means that the countries to which we transfer your data are not deemed to provide an adequate level of protection for your personal data.

However, to ensure that your personal data does receive an adequate level of protection we have put in place the appropriate measure/s to ensure that your personal data is treated by those third parties in a way that is consistent with and which respects the EU/EEA laws on data protection such as data transfer agreements and standard contractual clauses. Details about these protective measure/s can be available on request.

Use of 'cookies'

TTK may use cookies.'Cookies' are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit. They collect statistical information about your browsing actions and patterns and do not identify you as an individual. It is possible to switch off cookies by setting your browser preferences. Turning cookies off may result in a loss of functionality when using our website.

Other Important Information

TTK websites may contain links to other sites which are outside our control and are not covered by this Privacy Statement. We encourage you to review the Privacy Statement/Notice of each website you visit.

Our websites and offerings are directed to people in their business or professional capacities.

TTK shall not be responsible for the authenticity of the personal information supplied to it by its clients or service providers, whose duty it is to ensure that the information provided by it or its employees is authentic.

Our websites are not designed for or targeted at children. We do not knowingly collect personal information from children. As a parent or legal guardian, please do not to allow your children to submit personal information without your permission.

Grievance Redressal

Any grievance or complaint, in relation to processing of personal information, should be sent to TTK in writing to following contact email ID. Grievance shall be redressed as expeditiously as possible.

Email: compliance@ttkservices.com

Updates to this Privacy Statement

Please note that this Privacy Statement may be subject to change from time to time as and when the need arises. The revised Privacy Statement will accordingly be published on this page. We encourage you to regularly check this Privacy Statement to ensure you are aware of the latest updates with respect to the same. But our commitment to protect the privacy of website users will continue to remain.

Contact Us

If you have any questions or comments regarding this Privacy Statement and Privacy Notice or processing of your personal information, please fill out the form below or contact us by writing to:

TTK Services Private Limited
No.68, Smartworks,
4th Floor, Tower-B, DSR Techno Cube,
Varthur Road, Thubarahalli,
Bangalore – 560 066.
Karnataka - India

Email: compliance@ttkservices.com
Last updated date - December 8, 2020